Refund Policy

When we refund

• Missed CPL guarantee: if we agree a cost-per-lead target in writing and miss it two months running, month three's management fee is waived or refunded
• Work not started: if you pay for a month and we haven't started work, you can cancel for a full refund of that month
• Double billing or error: any payment taken by mistake is refunded in full, obviously
• First audit: the audit itself is free, so there's nothing to refund there

When we don't

• Months already worked: if we built, launched and managed your campaigns for a month, that month's fee is earned
• Ad spend: money paid to Meta, Google or TikTok is billed by them, not us, and is never refundable through us
• Results outside our control: market shifts, your pricing changes or unactioned leads aren't grounds for refund, though we'll always tell you what we're seeing
• Change of mind mid-term: the 90-day initial term exists because testing needs runway

How to request one

Email targetgrowthlab@gmail.com with your invoice number and what's gone wrong, or raise it with your media buyer directly. We review requests within 5 business days and approved refunds land on the original payment method within 10.

If you're not sure whether your situation qualifies, ask anyway. The guarantee only covers CPL targets in writing, but we'd rather lose a month's fee than a reputation.

The fine print

This policy works alongside the Terms of Service and your service agreement. Nothing here limits your rights under Australian Consumer Law.